Q: How is your service?

A: - All of test devices will be calibrated and debugged before delivery to guaranty the quality.

- Our professional after-sale team will help you solving any problem within 24 hours* 7 days by emails or videos

- English operation manual and operation video will guide you how to use it.

- On-site machine training & installation can be provided with certain charges.

Q: What's your warranty period?

A: 12 months. In case of product problems, we provide needed spares parts for free during the warranty (exclude consumables and man-made damages)

Q: What's the payment term?

A: Usually TT, L/C, Western Union are available. For others, please contact with us for negotiation.

Q: What's your lead time?

A: We have professional production line and stuff whom can make a nice quality in a short time.

Usually, within 3-25 days is ok, which is based on the stock status.

Q: Are you able to provide a ISO 17025 calibration certificate?

A: Yes, we generally provide two calibration certificates(optional).

• ISO 17025 certificate provided by a third party inspection company with charges.

• Calibration certificate provided by UTS without charges.

Q: Can you send report of fumigation report?

A: Our packing is composite board, not log, so it do not need fumigation treatment.

Q: Does your machine can meet our country voltage, such as 1 phase, 110V, 60HZ.

A: Yes. Our machine will be provided with specified power supply with specified plugs.

Q: How to place the order?

A: We will issue offIcial proforma invoice / commercial invoice including bank details for payment. After received the amount, we will arrange the delivery / production.